BTEC Level 2 Diploma in Customer Service

This qualification is intended for frontline customer service staff. It is designed to reflect the working practice of customer service staff across a wide spectrum of industries and types of organisation. It is aimed at candidates who work as part of a team and provide customer information and support, both face to face and over the telephone or internet. It is a work based qualification which will allow learners to develop knowledge, understanding and skills essential for working in a customer focused environment. For example, improved communication skills and better understanding of customer needs.

Download BTEC Level 2 Diploma in Customer Service course details (PDF)

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Safe Learner Information

The documents below provide advice and guidance for both adult learners and providers with regards to health and safety while learning.

These documents must be read and understood by both parties before any learning is undertaken.

Health and Safety for Adult Learners (PDF)

Guidance for Providers (PDF)


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