BTEC Level 3 Diploma in Customer Service

This qualification is intended for those working in a supervisory role in the customer service sector. It is designed to reflect the working practice of customer service supervisors across a wide spectrum of industries and types of organisation. It is aimed at candidates who supervise a team, providing front line communication on a daily basis. It is a work based qualification which will allow learners to develop the essential skills needed for working in a customer focussed environment. For example, improved communication and improved understanding of customer needs.

Download BTEC Level 3 Diploma in Customer Service course details (PDF)

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Safe Learner Information

The documents below provide advice and guidance for both adult learners and providers with regards to health and safety while learning.

These documents must be read and understood by both parties before any learning is undertaken.

Health and Safety for Adult Learners (PDF)

Guidance for Providers (PDF)


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