Aurelia Training Ltd can meet all of your training needs
If you are recruiting, taking on an Apprentice is a great way to employ someone and train them alongside their new job role. Apprenticeships can also be a training option for existing employees who want to gain a qualification. Organisations receive Government funding towards training.
Take a look at the 2 courses below. We wanted to share them with you and make them stand out.
Customer Service Practitioner Level 2
The customer service level 2 Apprenticeship course is perfect for anyone starting in a job role that will involve working with other people. The course looks at working with both external customer and internal customers – your colleagues in your department or other departments. We cover not only how to deliver high quality customer service, but also, understanding how organisations operate, how to develop confidence and assertiveness when dealing with others, dealing with conflict and challenge, communication skills, and personal development.
The final assessment for Customer service involves producing a portfolio of Evidence to “Showcase” your knowledge, skill and Behaviours, a 1 hour observation and a final 1 hour discussion to where you can give examples of everything you will have learnt while on the course.
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